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| Job ID: 151407 | Greater Salt Lake area |
| Details: |
About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in medicine. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together.
Being a part of Intermountain Healthcare means joining with a world-class team of over 32,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: excellence in the provision of healthcare services to communities in the Intermountain region.
Our patients deserve the best in medicine, and we deliver.
Job Description
The role of the Patient Service Representative (PSR) is to provide "Extraordinary Care" to patients and customers through friendly, caring, courteous, and professional services. A successful PSR becomes the patient’s advocate and works to facilitate resolution of patient accounts by working with insurance companies, government agencies and patients in the payment for services that have been provided. The PSR has the opportunity to use their valuable skills and resources by responding to questions, researching discrepancies and insurance denials and following Intermountain’s policies and procedures for billing and account management. Completing these duties provides the PSR the opportunity to truly make a difference in the lives of many on a daily basis.
The Patient Service Rep will answer incoming calls, assist patients with scheduling and reschedule appointments, make reminder calls for appointments, check-in patients upon arrival, assemble charts and pull medical records. The front desk is a busy and fast paced environment, checking in 40 to 90 patients per day, with multiple things going on throughout the day. The PSR must be organized and have ability to change tasks throughout the day.
This position is a member of the rehabilitation team at Park City Medical Center. Park City Medical Center truly offers the best of both worlds - extensive first-rate medical services from experienced physicians and a stunning facility located in one of the world's most celebrated resort communities. The hospital has won numerous awards for its high-quality care and excellent clinical outcomes. We boast some of the highest patient satisfaction scores in the country and were recently ranked in the top 1% of hospitals throughout the country.
Entry Rate: $11.70
Benefits Eligible: Yes
Shift Details: Part-time working 24 hours per week. Shifts are currently Monday, Tuesday and Wednesday from 7:00 a.m. to 3:00 p.m.
Department: Physical Therapy Department at Park City Medical Center
Minimum Requirements
- Two or more years of customer service experience involving interactions with customers in person and by phone
- Keyboarding / Data entry experience for scheduling appointments and entering patient information
- Demonstrated good interpersonal, written and verbal communication skills
Physical Requirements
- Hearing / Listening, Manual Dexterity, Seeing, Speaking
Preferred Qualifications
- Clerical experience in a professional office setting, experience in a Physical Therapy or Rehab setting highly preferred
- Prior experience scheduling patient appointments
- Experience with health insurance authorization helpful
Please NoteAll positions subject to close without notice
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status |
| Additional Details: |
| Working Hours | 24 |
| Primary Work Location | Park City Medical Center |
| Job Type | Part Time |
| Location | US-UT-Park City |
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